SOLUTION

Give your customers personal service, both in-store and online

Efficiently route online calls to available in-store employees, ensuring optimal staff utilization. Powerful notifications allow the customer to do other things while they wait, and extensive analytics enables efficient staff planning.

Trusted by industry leaders

Apoteket Hjärtat Lindt Telenor Target Clas Ohlson H&M

Feature overview

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Highly configurable

Highly configurable to support a wide range of customer journeys. Simples use-case, only a printed QR code to get a ticket. Another scenario, employee use their own device to issue a SMS or printed ticket to a customer. Typical use-case, used with a touch Kiosk to offer the customer the choice between scanning a QR code to get a ticket on their phone or press the kiosk to get a printed ticket as a fallback.

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Notifications for increased revenue

Notifications are key to increase revenue and reduce customer frustration. No need to stand and wait in the same location. Roam around, buy other things. Be notified not only when it is their turn but when their turn is approaching and should start heading back to the location.

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Analytics for customer satisfaction

Obtain powerful insights by counting the number of people entering, exiting, and passing by your store in real-time anonymously and accurately. Automatically exclude staff members from the count to get true traffic measurement.

Improve customer experience further with Grid Occupancy Signage

Combine the Grid Queue Management with the Grid Queue Signage Signage to keep your customers informed and even use spoken audio notifications of when it’s their turn.

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Seeing is believing

Book a demo now to learn how Ombori can increase your sales effectiveness.

Comparison to Queue Management vs Appointment booking vs Omni Visit

  • Queue
 Management Appointment 
booking Omni Visit
  • Login PIN Check Check Check
  • Ticketing Check Check Check
  • Push notifications Check Check Check
  • Ticketing kiosk support Check Check Check
  • Bluetooth printer support Check Check Check
  • Digital Signage Integration Check Check Check
  • Basic branding Check Check Check
  • Analytics dashboard Check Check Check
  • QR code check-in Check Check Check
  • Number of people per ticket Check Check Check
  • Adjustable ticket flow Check Check Check
  • Custom design Check Check Check
  • Customer registration Check Check Check
  • Customer feedback Check Check Check
  • Custom text for tickets Check Check Check
  • Employee performance dashboard Check Check Check
  • Webhooks for custom integrations Check Check Check
  • Login personal account Check Check
  • Pre-booking Check Check
  • SMS notifications* Check Check
  • Custom e-mail gateway (sendgrid) Check Check
  • Timeslot capacity Check Check
  • Bookings mode, default, autochecking, autocall Check Check
  • SMS customization Check Check
  • Custom SMS gateway Check Check
  • Coworker calendar integration Check Check
  • Coworker assignment Check Check
  • Online call / Omni-queue - Bambuser or Teams Check