Omni Visit

Integrate online and in-person service

Use a single queue to handle both online and in-person customers. Combine with Appointment Booking, Queue Management and Digital Signage to create a full-featured appointment management solution.

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Overview

Join the queue

Customers add themselves to a virtual queue, either online or at the location. They can opt for either an in-person or an online appointment. They do not need to stand in line or stay at their phone or computer, so they are free to do other things while they wait.

Notification

Online visitors are reminded of their appointment via SMS. In-person visitors can opt to receive either a mobile notification or a printed ticket. Staff members are notified of the next person in line, and whether this is a physical or virtual appointment.

Appointment

Staff handle each appointment in order, switching between in-person and online as required.

Available now in the Ombori Marketplace

Use cases

Ombori Omni Visit can be used by any business or organization that provides customer service.

  • Offices
  • Municipalities & public sector
  • Retailers
  • Healthcare

Omni Visit can be used at many levels of granularity, either to manage a general customer service line, or lines for specific teams or services.

  • The electronics department in a department store
  • The property tax team in a city hall
  • A single doctor in a practice
  • The mortgage team in a bank
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Ombori Grid is trusted by leading companies worldwide

Apoteket Hjärtat Lindt Telenor Target Clas Ohlson H&M

Benefits

Omni Visit increases customer satisfaction by offering choice and convenience and reduces costs by optimizing staff time.

  • Increase choice: Customers can choose the most convenient way to contact you, depending on their preferences, needs and circumstances. They do not need to visit the location or stand in line to speak to an associate if they do not want to.
  • Reduce abandonment: if a customer at the location decides not to wait, they can book an online appointment and leave, while ensuring they do not lose their place in line, and reducing abandonment.
  • Improve service: virtual appointments allow customers to set up an online meeting with the most suitable person. They can speak with a specialist directly, even if they do not work in a nearby location.
  • Reduce missed appointments: customer reminders minimize missed appointments which reduces wasted time.
  • Increase productivity: staff reminders ensure a streamlined workflow. They can transition seamlessly between in-person and virtual appointments, making more efficient use of their time.
  • Accurate data: real-time and historical data on queue size, wait times, and abandonment allows managers to respond to situations as they occur and predict future demand.
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Want to know more about how Ombori Omni Visit can help you?

Set up a demo or chat with our sales team.

Key features

  • Mobile ticketing Check
  • Paper ticketing Check
  • Online booking Check
  • Kiosk support Check
  • Touch screen support Check
  • Bluetooth printer support Check
  • QR code check-in Check
  • Multiple location support Check
  • Multiple queue support Check
  • Real-time queue data Check
  • Visitor notification Check
  • Staff notification Check
  • Management alerts Check
  • Branding and customization Check
  • Video appointments Check
  • Phone appointments Check

Why choose Ombori Grid?

  • Fully customizable: fits the needs of your business and includes your branding.
  • Rapid deployment: quick and simple to install and configure.
  • Easy scaling: roll out to multiple locations with minimal effort and cost.
  • Central control: manage all locations and queues from a single hub.
  • Usage-based billing: pay only for what you use.
  • Hardware support: runs on a wide range of hardware, including Android and iOS tablets.
  • Mobile integration: makes use of the visitor’s own mobile device.
  • Grid integration: all solutions use a common platform allowing them to share data and interoperate.
  • Proven technology: based on Microsoft Azure IoT.

Minimum Hardware Requirements

For Raspberry Pi
Raspberry Pi 4 4GB
SD Card A2. Read Speed > 150MB/s. Write Speed > 60MB/s
For Intel devices
Intel® Celeron® processor N3350
Intel® HD Graphics 500
4 GB RAM
64 GB storage
For Android devices
Last three major releases supported
Google Play Services
32GB disk space
3GB RAM
For Digital signage
1080p or 4k screen
For Samsung smart signage
Samsung Tizen v3.5 or above
For Android TVBox
8GB disk space
2GB RAM