SOLUTION

Give your customers personal service, both in-store and online

Efficiently route online calls to available in-store employees, ensuring optimal staff utilization. Powerful notifications allow the customer to do other things while they wait, and extensive analytics enables efficient staff planning.

Trusted by industry leaders

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Feature overview

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Maximum flexibility for customers

Enable your customers to contact you however it's most convenient for them, and offer them a seamless customer experience that combines physical and digital elements in a way that suits them.

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Notifications for increased efficiency

Ensure that you're making maximum use of staff time by giving customers timely reminders of their appointments, and streamlining workflows for employees.

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Analytics for customer satisfaction

Obtain powerful insights by understanding how your customers want to contact you at different times, and adjust your staffing levels and customer service policies appropriately.

Improve customer experience further with Grid Occupancy Signage

Combine the Grid Queue Management with the Grid Queue Signage Signage to keep your customers informed and even use spoken audio notifications of when it’s their turn.

Book demo

Seeing is believing

Book a demo now to learn how Ombori can increase your sales effectiveness.

Comparison to Queue Management vs Appointment booking vs Omni Visit

  • Queue
 Management Appointment 
booking Omni Visit
  • Login PIN Check Check Check
  • Ticketing Check Check Check
  • Push notifications Check Check Check
  • Ticketing kiosk support Check Check Check
  • Bluetooth printer support Check Check Check
  • Digital Signage Integration Check Check Check
  • Basic branding Check Check Check
  • Analytics dashboard Check Check Check
  • QR code check-in Check Check Check
  • Number of people per ticket Check Check Check
  • Adjustable ticket flow Check Check Check
  • Custom design Check Check Check
  • Customer registration Check Check Check
  • Customer feedback Check Check Check
  • Custom text for tickets Check Check Check
  • Employee performance dashboard Check Check Check
  • Webhooks for custom integrations Check Check Check
  • Login personal account Check Check
  • Pre-booking Check Check
  • SMS notifications* Check Check
  • Custom e-mail gateway (sendgrid) Check Check
  • Timeslot capacity Check Check
  • Bookings mode, default, autochecking, autocall Check Check
  • SMS customization Check Check
  • Custom SMS gateway Check Check
  • Coworker calendar integration Check Check
  • Coworker assignment Check Check
  • Online call / Omni-queue - Bambuser or Teams Check