Allow visitors to schedule physical visits.
Use a single queue to handle both online and in-person customers. Combine with Appointment Booking, Queue Management and Digital Signage to create a full-featured appointment management solution.
Customers add themselves to a virtual queue, either online or at the location. They can opt for either an in-person or an online appointment. They do not need to stand in line or stay at their phone or computer, so they are free to do other things while they wait.
Online visitors are reminded of their appointment via SMS. In-person visitors can opt to receive either a mobile notification or a printed ticket. Staff members are notified of the next person in line, and whether this is a physical or virtual appointment.
Staff handle each appointment in order, switching between in-person and online as required.