SOLUTION

Be customer centric by letting the customer decide on when and how to meet

Flexible appointment booking which seamlessly manages a mix of pre-booked appointments and walk-in tickets, and handles delays with ease.

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Reduce customer frustration

Make it easy for your customers to contact your customer service and get an appointment to speak to someone who can address their needs.

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Smooth out peaks and troughs

Adjust your customer service levels to meet demand.

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Reduce missed appointments

Offer customers transparency on waiting times and give them timely reminders so they're more likely to show up.

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Trusted by industry leaders

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Feature overview

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Highly configurable

Configure every aspect of the process. Define how long an appointment lasts, what hours are available, and how many concurrent slots there are. Adjust for weekends or holidays.

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Notifications for increased revenue

Customers are reminded when their appointment is approaching via messaging direct to their phone. If they're running late or need to reschedule, they can let you know immediately.

Customers can book or adjust an appointment at any time without waiting for the store to be open or needing to speak to an associate.

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Analytics and staff planning

Detailed data on appointments allows you to manage staff allocations to meet customer needs and improve customer satisfaction.

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Improve customer experience further with Grid Occupancy Signage

Combine the Grid Queue Management with the Grid Queue Signage to keep your customers informed and even use spoken audio notifications of when it’s their turn.

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Seeing is believing

Book a demo now to learn how Ombori can increase your sales effectiveness.

Comparison to Queue Management vs Appointment booking vs Omni Visit

  • Queue
 Management Appointment 
booking Omni-visit
  • Login PIN Check Check Check
  • Ticketing Check Check Check
  • Push notifications Check Check Check
  • Ticketing kiosk support Check Check Check
  • Bluetooth printer support Check Check Check
  • Digital Signage Integration Check Check Check
  • Basic branding Check Check Check
  • Analytics dashboard Check Check Check
  • QR code check-in Check Check Check
  • Number of people per ticket Check Check Check
  • Adjustable ticket flow Check Check Check
  • Custom design Check Check Check
  • Customer registration Check Check Check
  • Customer feedback Check Check Check
  • Custom text for tickets Check Check Check
  • Employee performance dashboard Check Check Check
  • Webhooks for custom integrations Check Check Check
  • Login personal account Check Check
  • Pre-booking Check Check
  • SMS notifications* Check Check
  • Custom e-mail gateway (sendgrid) Check Check
  • Timeslot capacity Check Check
  • Bookings mode, default, autochecking, autocall Check Check
  • SMS customization Check Check
  • Custom SMS gateway Check Check
  • Coworker calendar integration Check Check
  • Coworker assignment Check Check
  • Online call / Omni-queue - Bambuser or Teams Check