Historically, IKEA’s design consultation desk has attracted multiple shoppers hoping to secure a few minutes with the often-harried design consultant. Customers clutched their paper tickets, afraid to leave the area and perhaps miss their spot in the queue. As the clock ticked away, customers often grew increasingly frustrated and impatient.

This article is a link to a piece published outside Ombori.

CEOWorld: How did IKEA Improve Customer Experience by Going Paperless?

External Media
August 26, 2021

Tech Times: IKEA's New Tech Collab=Paperless, Sustainable, and Easy-to-Navigate

External Media
September 7, 2021

RetailDive: H&M tests smart mirrors at COS stores in a bid for a more personalized experience

External Media
June 7, 2022