CEOWorld: How did IKEA Improve Customer Experience by Going Paperless?
The virtual Ombori Grid infrastructure enables customers to schedule their design consultations and customer service requests via their smartphones.
IKEA astutely recognized that it was necessary to take a 21st-century approach to the design consultation scheduling issue. The Company engaged the services of Ombori Grid, a technology solutions innovator with demonstrated queue management success. The virtual Ombori Grid infrastructure enables customers to schedule their design consultations and customer service requests via their smartphones.