IKEA turned to Ombori to devise an evolved customer management solution that was deployed across their stores in the Middle East in a matter of two and a half months. In Saudi Arabia in particular, customers are extremely tech-proficient and welcome new shopping experiences utilizing a blend of websites, social media, and mobile apps.
By overhauling the main customer website, web interface for IKEA staff, store terminals, and digital signage via the Ombori Grid (operating on the Microsoft Azure IoT platform), customers can now pre-book design consultations at their convenience.

This article is a link to a piece published outside Ombori.

RetailDive: H&M tests smart mirrors at COS stores in a bid for a more personalized experience

External Media
June 7, 2022

CEOWorld: How did IKEA Improve Customer Experience by Going Paperless?

External Media
August 26, 2021

CEOWorld: How did IKEA Improve Customer Experience by Going Paperless?

External Media
August 26, 2021