Reduce lines and improve customer experience

Overview

From quick service restaurants to fine dining, the restaurant business is experiencing a major shift. Even before COVID-19, many establishments were adopting new business models and new practices. 2020 has forced restaurants to act rapidly to survive. But these aren’t just short-term fixes, they’re long-term changes.

Ombori Grid can help restaurants adapt and meet those challenges, providing memorable customer experiences that will boost sales and bring customers back.

Challenges

Restaurants need to streamline several processes in order to provide an optimal customer experience. 

More and more restaurants are transitioning from a pure dine-in model to a hybrid model including online ordering with curbside or in-store pickup. This requires a seamless integration of ordering systems, along with a smooth way to handle order collections.

With COVID-19 restrictions limiting the number of dine-in customers, restaurants need to manage their queuing and appointment systems effectively. Customers need to be able to book a time to eat both online and when they visit, and they need to be notified of their expected wait time and when their table is available.

Once in the restaurant, customers need quick, easy ways to order and pay. This reduces contact between wait staff and customers, and also speeds up customer throughput. Guided selling tools can help to upsell customers, such as suggesting wine pairings for their select dishes, or promoting specials.

How can Ombori help?

Ombori Grid can be deployed to address many of these challenges. By combining our configurable, modular apps, you can provide a great customer experience that combines the advantages of digital technology with the unique ambience of your restaurant.

Since all Ombori apps can be managed 100% remotely, they can easily be used across multiple locations. Content can be shared between several restaurants or adapted for each individual location.

• Our Virtual queuing solution enables customers to book a table, either online or at the restaurant. It tells them the expected wait, and notify them when their table is free. Occupancy control allows you to verify that you are complying with all regulations on the number of people allowed on the premises.
• Customers can view menus and place online orders via a mobile app. Our curbside and BOPIS solutions notifies them when their order is ready, and helps staff manage the pickup smoothly.
• Interactive digital signage allows customers to browse menus in detail, even from outside the restaurant with our customer remote app. You can promote specials, and provide detailed information about each dish. Our guided selling tools can be used to upsell customers and increase revenue.
• At the end of the meal, diners can use a self-checkout system so they can leave quickly and without waiting for a server. This can accept both credit cards and mobile payments.