Ombori Grid can help restaurants adapt and meet new challenges, providing memorable customer experiences that will boost sales and bring customers back.
Restaurants need to streamline several processes in order to provide an optimal customer experience.
More and more restaurants are transitioning from a pure dine-in model to a hybrid model including online ordering with curbside or in-store pickup. This requires a seamless integration of ordering systems, along with a smooth way to handle order collections.
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With COVID-19 restrictions limiting the number of dine-in customers, restaurants need to manage their queuing and appointment systems effectively. Customers need to be able to book a time to eat both online and when they visit, and they need to be notified of their expected wait time and when their table is available.
Once in the restaurant, customers need quick, easy ways to order and pay. This reduces contact between wait staff and customers, and also speeds up customer throughput. Guided selling tools can help to upsell customers, such as suggesting wine pairings for their select dishes, or promoting specials.
Modern queue managment with mobile or paper tickets
Limit access to a location while creating a great customer experience
Our Virtual queuing solution enables customers to book a table, either online or at the restaurant. It tells them the expected wait, and notify them when their table is free. Occupancy control allows you to verify that you are complying with all regulations on the number of people allowed on the premises.
Offer a smooth, seamless pickup experience
Online booking software and automated queuing system
Customers can view menus and place online orders via a mobile app. Our curbside and BOPIS solutions notifies them when their order is ready, and helps staff manage the pickup smoothly.
