Queue Management

Reduce lines and improve customer experience

Replace physical queues with virtual queues, using a modern ticketing solution that can incorporate both mobile phones or paper tickets. Powerful notifications and digital signage allow visitors to do other things while they wait, and extensive analytics enable efficient staff planning. Combine with Appointment Booking, Occupancy Control, People Counter, Omni Visit and Digital Signage to create a full-featured visitor management solution.

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Overview

Join the queue

Instead of standing in line, visitors add themselves to a virtual queue. They can do this online in advance, or via a self-service kiosk, NFC tag or by simply scanning a QR code at the location. They can receive confirmation on their mobile phone or a printed ticket.

Notification

If the visitor has opted for mobile notification, they will receive a message when they are near the head of the line, telling them it is time to go to the location. They will receive a second notification when it is their turn. At any time, mobile users can view their position in line and expected wait time. Queue information is also displayed on digital signage.

Arrival

On arrival at the location, they can check in using their paper ticket or via a QR code on their mobile phone. This automatically updates the real-time queue data and triggers notifications to customers who are waiting.

Available now in the Ombori Marketplace

Use cases

Ombori Queue Management can be used by any business or organization where visitors may have to stand in line.

  • Retailers
  • Offices
  • Municipalities & public sector
  • Sports and leisure facilities
  • Healthcare facilities
  • Museums and galleries
  • Restaurants
  • Airports

Queue Management can be used at many levels of granularity, either to manage queues to enter the premises, or queues for specific locations or services.

  • A deli counter inside a store
  • A service desk inside a city hall
  • A ride at a theme park
  • A special exhibit inside a museum
  • A ticketing desk inside an airport
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Ombori Grid is trusted by leading companies worldwide

Apoteket Hjärtat Lindt Telenor Target Clas Ohlson H&M

Benefits

Queue Management solutions increase customer satisfaction by creating a smoother and less frustrating customer experience.

  • Reduce frustration: visitors do not have to wait in line to enter the premises or be seen: they can do something else until it is their turn, so they don’t feel like they’re wasting their time. In retail, they can browse the store instead of standing in line at a deli counter.
  • Improved wait experience: in wet, cold, or hot weather, visitors do not have to stand outside but can wait in another location, such as their car or a coffee shop.
  • Reduce walkouts: eliminating long physical queues makes the business seem more efficient and reduces the likelihood that visitors will walk away.
  • Reduce no-shows: voice-based visitor call attracts the attention of visitors who are not looking at the signs and reduces missed turns. Signage can be displayed in multiple locations, so that visitors can see the current queue information even if they decide to wait elsewhere.
  • Increase sales and customer satisfaction: if the expected wait is long, visitors can do something else instead of standing in line. In retail, this often results in increased sales.
  • Increase transparency: one of the most common complaints about queues is that people do not know how long they are going to have to wait. Visitors can see at all times how long the line is, and can make a decision based on accurate information.
  • Increase loyalty: customers are more likely to return to a business if they do not have to stand in line.
  • Increase trust: being transparent about waiting times increases trust in the business.
  • Improved productivity: adjusting staffing levels based on queue sizes and waiting times allows businesses to become more efficient and serve visitors faster.
  • Accurate data: real-time and historical data on queue size, wait times, and abandonment allows managers to respond to situations as they occur and predict future demand.
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Expected Results

10% - 30%

Arrow Reduced wait time

up to 40%

Arrow Reduced perceived wait time

up to 60%

Arrow Reduction in queue abandonment

up to 25%

Arrow Increase impulse purchases

up to 40%

Arrow Increase NPS score

Want to know more about how Ombori Queue Management can help you?

Set up a demo or chat with our sales team.

Key features

  • Mobile ticketing Check
  • Paper ticketing Check
  • Online booking Check
  • Kiosk support Check
  • Touch screen support Check
  • Bluetooth printer support Check
  • QR code check-in Check
  • Multiple location support Check
  • Multiple queue support Check
  • Real-time queue data Check
  • Visitor notification Check
  • Management alerts Check
  • Branding and customization Check
  • Support for multiple visitors per ticket Check

Why choose Ombori Grid?

  • Fully customizable: fits the needs of your business and includes your branding.
  • Rapid deployment: quick and simple to install and configure.
  • Easy scaling: roll out to multiple locations with minimal effort and cost.
  • Central control: manage all locations and queues from a single hub.
  • Usage-based billing: pay only for what you use.
  • Hardware support: runs on a wide range of hardware, including Android and iOS tablets.
  • Mobile integration: makes use of the visitor’s own mobile device.
  • Grid integration: all solutions use a common platform allowing them to share data and interoperate.
  • Proven technology: based on Microsoft Azure IoT.

Minimum Hardware Requirements

For Raspberry Pi
Raspberry Pi 4 4GB
SD Card A2. Read Speed > 150MB/s. Write Speed > 60MB/s
For Intel devices
Intel® Celeron® processor N3350
Intel® HD Graphics 500
4 GB RAM
64 GB storage
For Android devices
Last three major releases supported
Google Play Services
32GB disk space
3GB RAM
For Digital signage
1080p or 4k screen
For Samsung smart signage
Samsung Tizen v3.5 or above
For Android TVBox
8GB disk space
2GB RAM