Integrate physical and virtual appointments.
Replace physical queues with virtual queues, using a modern ticketing solution that can incorporate both mobile phones or paper tickets. Powerful notifications and digital signage allow visitors to do other things while they wait, and extensive analytics enable efficient staff planning. Combine with Appointment Booking, Occupancy Control, People Counter, Omni Visit and Digital Signage to create a full-featured visitor management solution.
Instead of standing in line, visitors add themselves to a virtual queue. They can do this online in advance, or via a self-service kiosk, NFC tag or by simply scanning a QR code at the location. They can receive confirmation on their mobile phone or a printed ticket.
If the visitor has opted for mobile notification, they will receive a message when they are near the head of the line, telling them it is time to go to the location. They will receive a second notification when it is their turn. At any time, mobile users can view their position in line and expected wait time. Queue information is also displayed on digital signage.
On arrival at the location, they can check in using their paper ticket or via a QR code on their mobile phone. This automatically updates the real-time queue data and triggers notifications to customers who are waiting.