Reduce lines and improve customer experience

Modern queue ticketing using mobile phones or paper tickets. Powerful notifications allow the customer to do other things while they wait, and extensive analytics enables efficient staff planning.

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Why market leaders are choosing Queue Management

Optimize staff usage

Smooth out peaks and troughs in demand, reduce missed appointments and reduce stress on staff

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Streamline sales

Minimize the time customers have to spend waiting in line to enter the premises

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Modern customer experience

Offer customers transparency on waiting times

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Trusted by industry leaders

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Feature overview


More choice for customers

Customers can book their place in line online or when they arrive at the store, giving them maximum flexibility. 

A virtual queue means they don't have to wait in a physical line and get bored. They're free to roam around and do other things while they wait, which reduces frustration and stress. 


Notifications drive increased revenue

The more you tell your customers, the less likely they are to shop elsewhere.

Transparency over expected wait times allows them to plan their visit effectively.

Sending reminders to their phone when they are near the head of the queue ensure that they don't forget to turn up.


Analytics for customer satisfaction

Understanding when you get queue abandonment is key to ensure that you have enough employees present to meet demand. Similarly, over staffing when demand is low is also not efficient.

With powerful analytics you get a good overview of how efficient staff planning is for all of your locations. Measure customer satisfaction on a store or even employee level helps you understand where there is room for improvement.

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Seeing is believing

Book a demo now to learn how Ombori can increase your sales effectiveness

Improve customer experience further with Grid Occupancy Signage

Combine the Grid Queue Management with the Grid Queue Signage to keep your customers informed and even use spoken audio notifications of when it’s their turn.

Comparison Queue Management vs Appointment booking vs Omni-visit

  • Queue Management Appointment Booking Omni-Visit
  • Login PIN Check Check Check
  • Ticketing Check Check Check
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  • Ticketing kiosk support Check Check Check
  • Bluetooth printer support Check Check Check
  • Digital Signage Integration Check Check Check
  • Basic branding Check Check Check
  • Analytics dashboard Check Check Check
  • QR code check-in Check Check Check
  • Number of people per ticket Check Check Check
  • Adjustable ticket flow Check Check Check
  • Custom design Check Check Check
  • Customer registration Check Check Check
  • Customer feedback Check Check Check
  • Custom text for tickets Check Check Check
  • Employee performance dashboard Check Check Check
  • Webhooks for custom integrations Check Check Check
  • Login personal account Check Check
  • Pre-booking Check Check
  • SMS notifications* Check Check
  • Custom e-mail gateway (sendgrid) Check Check
  • Timeslot capacity Check Check
  • Bookings mode, default, autochecking, autocall Check Check
  • SMS customization Check Check
  • Custom SMS gateway Check Check
  • Coworker calendar integration Check Check
  • Coworker assignment Check Check
  • Online call / Omni-queue - Bambuser or Teams Check