Order Pickup

Make it easier for customers to collect, return, or drop off items

During COVID, customers got used to picking up or dropping off items without ever going into a store. More and more of them want to keep doing it - and not just for shopping. Ombori Order Pickup provides a powerful, streamlined way to handle BOPIS and curbside that’s convenient for customers and empowering for staff. Combine with Omni Visit, Queue Management, Occupancy Control and Digital Signage to create a full-featured omnichannel fulfilment solution.

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Overview

Book slot

Customers complete their transaction online and book a pickup slot. They are given instructions on when to arrive and where to go. Customers or staff can reschedule slots as required. Pickups and dropoffs can be in any desired location, either inside or outside the premises, or direct to their vehicle. Payment, where required, can take place at this stage or on arrival.

Notification

Prior to arrival, customers receive a reminder via SMS. Staff are also notified of upcoming visits so that they can prepare goods for collection and verify whether payment has been made.

Fulfilment

On arrival, customers check in via their mobile device or digital signage, or via vehicle license plate recognition. If they have selected a vehicle delivery, they will be directed to a parking bay so that staff can identify them. When they are checked in, staff receive a notification that they are ready to be seen. Once their identity is verified, goods are handed over and payment is complete, the staff member marks the transaction as complete.

Available now in the Ombori Marketplace

Use cases

Ombori Order Pickup can be used by any business or organization that allows customers to pick up or drop off items.

  • Retailers
  • Offices
  • Municipalities & public sector
  • Restaurants
  • Healthcare
  • Veterinarian

Order Pickup can be used at many levels of granularity, either to manage an entire location, or operating separate lines for individual teams or services.

  • The tool rental department in a hardware store
  • The IT department in an office
  • The pharmacy at a hospital
  • The library in a school or college
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Ombori Grid is trusted by leading companies worldwide

Apoteket Hjärtat Lindt Telenor Target Clas Ohlson H&M

Benefits

Order Pickup increases customer satisfaction by offering choice and convenience and reduces costs by optimizing staff time and avoiding shipping costs.

  • Increase choice: customers can choose the most convenient way to collect or drop off items, depending on their preferences, needs and circumstances. BOPIS is the perfect hybrid of online and physical shopping.
  • Reduce missed appointments: customer reminders minimize missed pickups.
  • Increase online revenues: consumers are 20% more likely to purchase from retailers that offer order pickup than those that don’t.
  • Increase in-store revenues: 85% of customers buy additional items when picking up from a store.
  • Faster fulfilment: online customers can collect their goods on the same day, often within a few hours, instead of waiting for a delivery.
  • Reduce shipping costs: businesses do not incur delivery costs, and do not need to pass them onto the customer.
  • More payment options: online customers can pay with PayPal or similar mechanisms, not just cash or card.
  • Reduce wait times: smooth handling of slot scheduling, arrival and notification allows customers to be served quicker.
  • Reduce occupancy and queues: curbside customers contribute significantly less to overcrowding or lines for checkout and service.
  • Increase productivity: staff notifications ensure that they know who they are dealing with and what needs to happen at each transaction, which speeds up workflow and reduces errors.
  • Accurate data: real-time and historical data on demand and fulfilment time allows managers to respond to situations as they occur and predict future demand.
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Expected Results

10% - 30%

Arrow Reduced wait time

up to 20%

Arrow Increase customer loyalty

up to 50%

Arrow Increase customers making impulse purchases

up to 20%

Arrow Reduce online cart abandonment

up to 20%

Arrow Reduce missed pickups

Want to know more about how Ombori Order Pickup can help you?

Set up a demo or chat with our sales team.

Key features

  • Online slot booking Check
  • Rescheduling Check
  • Delay notifications Check
  • SMS reminders Check
  • Staff notifications Check
  • Management alerts Check
  • QR code check-in Check
  • Mobile check-in Check
  • Automatic number plate recognition Check
  • Multiple location support Check
  • Parking slot selector Check
  • Multiple queue support Check
  • Real-time queue data Check
  • Multiple languages Check
  • Branding and customization Check
  • Customer feedback Check

Why choose Ombori Grid?

  • Fully customizable: fits the needs of your business and includes your branding.
  • Rapid deployment: quick and simple to install and configure.
  • Easy scaling: roll out to multiple locations with minimal effort and cost.
  • Central control: manage all locations and queues from a single hub.
  • Usage-based billing: pay only for what you use.
  • Hardware support: runs on a wide range of hardware, including Android and iOS tablets.
  • Mobile integration: makes use of the visitor’s own mobile device.
  • Grid integration: all solutions use a common platform allowing them to share data and interoperate.
  • Proven technology: based on Microsoft Azure IoT.

Minimum Hardware Requirements

For Raspberry Pi
Raspberry Pi 4 4GB
SD Card A2. Read Speed > 150MB/s. Write Speed > 60MB/s
For Intel devices
Intel® Celeron® processor N3350
Intel® HD Graphics 500
4 GB RAM
64 GB storage
For Android devices
Last three major releases supported
Google Play Services
32GB disk space
3GB RAM
For Digital signage
1080p or 4k screen
For Samsung smart signage
Samsung Tizen v3.5 or above
For Android TVBox
8GB disk space
2GB RAM