Integrate physical and virtual appointments.
During COVID, customers got used to picking up or dropping off items without ever going into a store. More and more of them want to keep doing it - and not just for shopping. Ombori Order Pickup provides a powerful, streamlined way to handle BOPIS and curbside that’s convenient for customers and empowering for staff. Combine with Omni Visit, Queue Management, Occupancy Control and Digital Signage to create a full-featured omnichannel fulfilment solution.
Customers complete their transaction online and book a pickup slot. They are given instructions on when to arrive and where to go. Customers or staff can reschedule slots as required. Pickups and dropoffs can be in any desired location, either inside or outside the premises, or direct to their vehicle. Payment, where required, can take place at this stage or on arrival.
Prior to arrival, customers receive a reminder via SMS. Staff are also notified of upcoming visits so that they can prepare goods for collection and verify whether payment has been made.
On arrival, customers check in via their mobile device or digital signage, or via vehicle license plate recognition. If they have selected a vehicle delivery, they will be directed to a parking bay so that staff can identify them. When they are checked in, staff receive a notification that they are ready to be seen. Once their identity is verified, goods are handed over and payment is complete, the staff member marks the transaction as complete.