Smart cities start with better public services

In a typical city hall or other municipal building, there are numerous areas where people have to wait in line for face to face services, such as building permits, tax and utility payments, vehicle registrations, etc. Let’s change that.


Visitor management

Make visits to City Hall quicker, easier and safer.

  • Easy appointment booking with SMS reminders and digital check-in reduces missed appointments and wasted time. 
  • Virtual queuing reduces the need to sit in a waiting area or lobby: visitors can grab a coffee or wait elsewhere until you are ready to see them. Once their turn arrives, they are notified via SMS that it’s time to come in.
  • Automated people counting and occupancy control monitors the flow of visitors in real time and ensures compliance with occupancy rules. Monitor the entire building or individual areas.
  • Smart wayfinders enable visitors to find the things they’re looking for and download directions to their mobile.

Improved communication

Use smart signage to communicate with citizens and staff in new and exciting ways.

  • Interactive context-sensitive, multi-lingual, digital signage allows you to broadcast relevant information and enables users to find out more, using voice, touch or phone.
  • Customer remotes enable visitors to browse while waiting.
  • Guided selling helps citizens learn about your products and services using AI.

Integrated digital and physical services

People expect to be able to do more and more online. Make it easy for them to do as much as possible without needing to go to a service desk.

  • Order pickup makes it quick and easy to collect or drop off paperwork, license plates, or other items.
  • Kiosks with inbuilt payment systems and printers enable citizens to fill out forms or pay bills in the lobby without having to see a representative.
  • Omni visit allows you to integrate in-person and online appointments.

“This allows our staff to be able to deliver service efficiently.”

Terry Yates, Smart City Program Manager, Town of Cary, North Carolina


Ombori Grid helps municipalities provide a better experience for taxpayers and staff.

  • Reduce waiting time: appointment booking, virtual queuing, and order pickup mean that visitors don’t have to spend hours waiting in line to speak with someone. With omni visit, they can opt for an online meeting and skip coming in altogether.  
  • Better communication: smart digital signage with mobile device integration enables you to ensure that staff and visitors are getting the right information at the right time. 
  • Reassurance for staff and visitors: ensure that you’re complying with best practices in terms of COVID safety guidelines, social distancing, and occupancy levels.
  • Actionable management data: accurate real-time and historical monitoring of occupancy levels, waiting times, and people flow enables you to optimize your future needs.

Recommended Apps

Ombori Grid includes a suite of mix and match apps. Every app shares data via the Grid, and can be rapidly customized to your branding and your specific needs.

Want to know more about what Ombori can do for you?

Set up a demo or chat with our sales team.