TechBullion: IKEA Enhances Customer Experience via Ombori’s Paperless Queue Management System
Ombori designed an effective customer queue management system which eliminated lines and improved traffic flow in design consultation areas.
An IKEA store visit has always carried an aura of adventure. A customer can wander endlessly between departments, viewing intriguing products that combine style and functionality. During their travels, shoppers often find an enticing assortment of home accessories to transform their own living spaces.
However, a customer who wanted a design consultation often had a less-pleasing experience. With a limited number of design associates, shoppers often found themselves lingering near the design desk while they awaited their turn.