Store occupancy

Rui Tian
Design Lead of Ombori Apps AB

Occupancy control gives you real-time monitoring of the number of people entering and leaving a building, or areas within a building, using automated sensors. When the occupancy threshold is reached, it can deny entrance to additional visitors until there is capacity to serve them.


Why you may need it

COVID-19 restrictions

Many businesses and workplaces are operating under restrictions governing the number of customers or visitors who can be on the premises. You need to ensure that you are in compliance with current regulations at all times.

Insurance and legal compliance

Once COVID restrictions are lifted, many businesses will still have occupancy restrictions due to insurance, fire codes, or other reasons.

Improved customer / visitor experience

Customers and visitors do not like waiting in line. Clearly communicating the occupancy status of the premises makes waits less frustrating.

Understanding occupancy

Accurate real-time and historical data on occupancy allows you to understand who is coming to your premises and when. This information allows you to adjust business practices to predict and respond to peaks and troughs in demand.

How can it help you?

Regulatory compliance

Accurate real-time monitoring of the number of people on the premises allows you to verify that you are in compliance with occupancy regulations at all times. Even if you have multiple entrances and exits, you always have a count of the total number of people within the building.

Perceived safety

Demonstrating to customers and visitors that you are in compliance with occupancy regulations reassures them that you are taking their health and safety seriously.

Customer / visitor communication

Giving customers and visitors clear and accurate information about occupancy and expected wait times improves the customer experience and reduces frustration.

Staff management

Accurate real-time data on occupancy allows you to adjust staffing levels to meet actual demand. For example, you can open or close checkouts or service desks in response to the number of people on the premises.

Using automated counting frees up staff for other work instead of manually counting people in and out.

Reduced queues

Clear customer information combined with real-time staff management reduces the number of people waiting in line, both inside and outside the building. This increases safety, increases customer/visitor throughput, and reduces stress.


As you build up historical occupancy data you can identify underlying trends and patterns in customer/visitor behaviour. These may go far beyond understanding the most popular times and days: for example, you can determine how these are affected by weather, or how online sales are affected if a store is full.


Why choose Ombori Occupancy control?

Grid ecosystem

Ombori Occupancy Control is part of the modular Grid ecosystem. It can be combined with a wide range of other apps and solutions to meet your specific needs.

All Grid apps share a common infrastructure, allowing them to share data and content and work seamlessly together. Apps can be added as required, allowing you to expand your functionality as and when you need.


All Ombori Grid apps are fully customizable to your requirements and branding. The standard features and options enable the system to be configured to the needs of most clients out of the box. If not, we will work with you to develop the additional features or options you require.


Ombori Occupancy Control works for any scale of business. It can be configured for a large enterprise with multiple locations, or for a single office.

Rapid deployment

Get up and running fast. Depending on your specific needs, we can install Occupancy Control in under two weeks from start to finish.

Remote management

All Ombori Grid apps can be monitored and controlled remotely. You can update content, change triggers, and view real-time data from multiple locations without having to be on the premises.

Easy maintenance

Simple, intuitive tools allow you to update and maintain the system with ease. Managers can make routine changes without the need to call in IT specialists or request changes from the vendor.


All Ombori Grid apps are designed and built with security in mind. Our specialist security team has extensive experience working with high-profile enterprises including banks and major retailers.

Standard hardware and software

Ombori Occupancy Control uses commonly available hardware in order to minimize both cost and deployment time. It is built on Microsoft Azure IOT, ensuring that it is reliable, secure, and well supported.


What's included?

All Occupancy Control installations include the following features

Real-time occupancy monitoring

Continuous real-time count of everyone entering and leaving the premises, providing accurate, up to the minute data on occupancy levels.

GDPR compliant

Data storage and handling is fully compliant with GDPR and other data protection legislation.


Easy visualization of current status and historical trends on Web and mobile. All data is date and time stamped.

Data export

Data can be exported to files or directly to your existing management information systems

Set occupancy levels

Determine the permitted occupancy level for each location. This can be set to vary depending on the day, time, or other criteria.

Occupancy triggers

Define actions that are automatically triggered when occupancy reaches certain levels.

Remote health checks

Continuous remote monitoring the status of all connected devices and perform remedial action as required.

Multi-entrance support

Monitor all entrances to a building to maintain an accurate occupancy count.

Multi-site support

If you have multiple sites in your business, you can monitor and control all of them centrally.

Site specific settings

Each site in your business can have its own configuration, including different occupancy thresholds, triggers, and content.

Traffic light indicators

Simple indication of whether a building is open or closed.


All data is stored on the cloud allowing remote access at all times.

Digital twin

Create a virtual model of building occupancy



Ombori Occupancy Control also offers a number of optional features. 

Queue integration

Integration with virtual queuing system. If the premises are full, visitors can add themselves to a virtual queue and receive a notification on their mobile device when it is their turn to enter.

Digital signage integration

Occupancy data can be displayed on interactive digital signage both inside and outside the building.

Automatic entrance control

Link the occupancy system to doors or barriers and create triggers to automatically close the building when it is full and reopen it when occupancy drops.

Sensors for automatic counting

Use sensors to automatically count people entering or leaving. If you have multiple entrance points, some entrances can be automated while others use manual counting.


Multiple ways to connect the system to your network. Use wifi or cables to connect to the existing store network, or use a separate connection.

Multi-language support

Available in multiple languages. Devices can be configured to offer multiple language support.

Audio support

Devices can offer a voice interface. Visitors can speak to the device, and receive audio information in return.

Staff information

Send notifications directly to staff via Web or mobile, based on triggers. For example, when occupancy levels are high, you can send instructions to open a new checkout or service desk

Reach out to Ombori