DashNetwork: New Ikea Virtual Queue Management System Improves CX

Collaboration with Ombori Grid Benefited Both Ikea Customers and Employees

Introducing the new queuing solution with Ombori elevated both the physical and digital experiences of Ikea customers in Saudi Arabia and Bahrain, said Rami Rahani, country CX manager for Ikea in the two countries. “The solution has not only allowed Ikea customers to have better accessibility and convenience to book and engage with our co-workers both virtually and physically, but it has also granted the needed visibility that helped us diffuse potential frictions that our customers might encounter while planning and shopping at our stores,” he added.

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External Media

September 02, 2021