Make it easier for shoppers to collect their purchases. Ombori Grid’s curbside solution requires no additional hardware, and interfaces with your existing e-commerce infrastructure.
Ombori’s Curbside Pickup solution provides an easy way to allow customers to collect their purchases without entering the store.
The system includes three main components: booking, notification, and collection. All components are fully configurable and customizable.
Booking
Users can book a pickup slot via online booking on the Web. They receive a confirmation on their mobile device or a printed ticket. This includes the location as well as the time.
Notification
When the customer’s appointment time grows near, they receive a reminder on their mobile device. This minimizes the on-site wait time. If they need to reschedule their pickup time, they can rebook. If the pickup needs to be delayed, the customer is informed.
Collection
On arrival, the customer presents their booking confirmation on their mobile device. Once the customer has received their purchase, the delivery is marked as complete, ensuring you have an audit track of all curbside orders.
Why you may need it
COVID-19 restrictions
Many businesses and workplaces are operating under restrictions governing the number of customers or visitors who can be on the premises. Allowing customers to collect purchases without entering the store makes it safer and easier.
Improved customer experience
Making it easy for customers to collect their purchases reduces frustration and increases loyalty.
Understand customer preferences
Accurate real-time and historical data on curbside purchases allows you to understand how customers want to shop. This information allows you to adjust business practices to meet changing customer demand.
Benefits
Increased sales
Curbside Pickup makes it more convenient for customers to visit your store, and reduces the likelihood that they will choose to shop elsewhere.
Fewer missed pickups
Sending information to the customer’s mobile device reduces the likelihood that they will miss their slot or forget to make their pickup.
Pickup tracking
An accurate, real-time log of pickups ensure that you have a constant audit trail of all completed and outstanding pickups.
Improved health and safety
Reducing the number of shoppers in the store reduces the risk of infection without decreasing sales.
Customer communication
Giving customers and visitors clear and accurate information about the pickup process reduces waiting times, improves the customer experience and reduces frustration.
Staff management
Accurate real-time data on collections allows you to adjust staffing levels to meet actual demand. For example, you can move staff from checkouts to servicing pickups.
Analytics
As you build up historical purchase data you can identify underlying trends and patterns in customer/visitor behaviour. These may go far beyond understanding the most popular times and days: for example, you can determine which products customers select for pickup as compared to buying in-store.
Why choose Ombori Curbside?
Grid ecosystem
Curbside Pickup is part of the modular Grid ecosystem. It can be combined with a wide range of other apps and solutions to meet your specific needs. All Grid apps share a common infrastructure, allowing them to share data and content and work seamlessly together. Apps can be added as required, allowing you to expand your functionality as and when you need.
Customizable
All Ombori Grid apps are fully customizable to your requirements and branding. The standard features and options enable the system to be configured to the needs of most clients out of the box. If not, we will work with you to develop the additional features or options you require.
Scalable
Curbside Pickup works for any scale of business. It can be configured for a large enterprise with multiple locations, or for a single office.
Rapid deployment
Get up and running fast. Depending on your specific needs, we can install Curbside Pickup in under 48 hours from start to finish.
Remote management
All Ombori Grid apps can be monitored and controlled remotely. You can update content, change triggers, and view real-time data from multiple locations without having to be on the premises.
Easy maintenance
Simple, intuitive tools allow you to update and maintain the system with ease. Managers can make routine changes without the need to call in IT specialists or request changes from the vendor.
Secure
All Ombori Grid apps are designed and built with security in mind. Our specialist security team has extensive experience working with high-profile enterprises including banks and major retailers.
Standard hardware and software
Ombori Curbside Pickup uses commonly available hardware in order to minimize both cost and deployment time. It is built on Microsoft Azure IOT, ensuring that it is reliable, secure, and well supported.
Features
All Curbside installations include the following features
Slot configuration
Determine the number of pickup slots and the frequency for each location. For example, you could allow 5 pickups every 30 minutes, or one every 15 minutes. Set the hours when pickup is available and what identifying information customers need to provide, such as car license or description, or bay number.
Change notification
If the customer’s pickup has to be delayed or rescheduled, or the pickup location has to be altered, send a notification direct to their mobile device with the updated information.
Real-time pickup monitoring
Continuous real-time count of outstanding and completed pickups, enabling you to track orders that need to be fulfilled and verify collection.
Appointment booking
Book a pickup slot, or reschedule as required.
Ticketing
Receive a digital confirmation of booking.
Reminder
Customers receive reminders on their mobile devices when their pickup time is near.
Confirmation
Verify the customer’s identity when they arrives and confirm when pickup is complete.
GDPR compliant
Data storage and handling is fully compliant with GDPR and other data protection legislation.
Dashboard
Easy visualization of current pickup status and historical trends on Web and mobile. All data is date and time stamped.
Data export
Data can be exported to files or directly to your existing management information systems
Multi-site support
If you have multiple sites in your business, you can monitor and control all of them centrally. Customers can book a place in any queue, allowing them to select the most convenient location.
Site specific settings
Each site in your business can have its own configuration.
Traffic light indicators
Simple visual indication of demand in each location.
Cloud-based
All data is stored on the cloud allowing remote access at all times.
Digital twin
Create a virtual model of customer preferences and performance.
Optional extras
Ombori Curbside Pickup also offers a number of optional features.
Digital signage integration
Information about pickup options can be displayed on interactive digital signage both inside and outside the building.
Integration with Virtual Queuing system
Offer customers maximum flexibility by giving them the choice between booking a store visit or a pickup slot.
Digital or manual pickup confirmation
Admission can be checked manually or via a reader that scans their phone.
Embedded promotional opportunities
Send personalized promotional material to customers waiting for pickups, direct to their mobile devices. This can include digital coupons, product data, or other useful information.
Integration with loyalty programs
VIP customers can be offered preferential booking options. These could include appointment slots that are not available to other customers.
Multiple pickup locations per site
Sites can have more than one pickup location.
Connectivity
Multiple ways to connect the system to your network. Use wifi or cables to connect to the existing store network, or use a separate connection.
Multi-language support
Available in multiple languages. Devices can be configured to offer multiple language support.
Triggered staff information
Send notifications directly to staff via Web or mobile, based on triggers. For example, when an order comes in, you can forward it directly to the staff member responsible.
Provide visitor information to staff
Send information about customers directly to the staff who will be serving them. For example, you could identify whether a customer is a member of your loyalty program.
