CEOWorld: How did IKEA Improve Customer Experience by Going Paperless?

Blog post author
External Media
August 26, 2021

IKEA astutely recognized that it was necessary to take a 21st-century approach to the design consultation scheduling issue. The Company engaged the services of Ombori Grid, a technology solutions innovator with demonstrated queue management success. The virtual Ombori Grid infrastructure enables customers to schedule their design consultations and customer service requests via their smartphones.

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